Policies & Information

• Return Policy
• WE DO NOT SHIP BODY PARTS, GLASS, HAZMAT, ETC. THESE ARE FOR LOCAL PICK UP ONLY. No refunds after 30 days. All eligible return parts must be in the original packaging, and you must include a copy of your invoice. If your order did NOT include the VIN, there will be no returns or exchanges on the parts ordered! There are no returns on electrical, performance and or racing parts. Previously installed, or special ordered parts. Special order parts are any part that states “Available to Order”. There will be a 25% restocking fee for all returns. If Nissan USA or Nissan of Richmond is found to be in error, we will cover shipping expenses. If the order error is the customers, charges for shipping and handling are not refundable. If a part is special ordered from the manufacturer, the part is not returnable. Please contact us for a Return Authorization Number, prior to returning any merchandise. If you choose to email us, please include your order number and "Return Authorization" in the subject line. Returns will not be accepted without a Return Authorization Number. Eligible parts must be returned for inspection prior to any credit being issued. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under “Your Account” on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense. Core Policy: Some parts offered on our site have a "core charge" applied to them. This is a refundable charge that the manufacturer applies to ensure that the old part is returned to us. Customers are responsible for all shipping charges related to returning cores to us. Remember all core returns must be assembled, clean, complete with no missing parts, undamaged, and in the original packaging. If you have any questions about core charges, please feel free to contact us and we will be happy to answer them.

Accepted Payments